Update on new One Stop staff model (TC)

It has been six months since the implementation of One Stop's new service model featuring Customer Relations Representatives (CRR’s). One Stop currently deploys 15 student workers as CRR’s to answer general customer questions on the phone and in-person at our St. Paul location. We are pleased to say that customer feedback regarding service provided by CRR’s has been overwhelmingly positive. CRR's will be a vital asset in One Stop's preparations for The Upgrade transition period.