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Thursday, March 23, 2017

Student email lifecycle

While reviewing student degree progress data, it became known that a large number of students did not have active email addresses, even though they were listed in APLUS. Subsequent investigation revealed two issues with email lifecycle: 1) APLUS displays an email address as a formula of Internet ID + @umn.edu rather than pulling email addresses directly and 2) many email accounts had been suspended as part of a clean-up effort during the December Google Application upgrade.

The Office of Information Technology (OIT) was using the agreed-upon six terms (excluding summer) since last active term, but the start date of that term was used, effectively making it one term shorter than the intended six terms. OIT/IDM will continue using the start date of the last active term, but will now count seven terms prior to deactivation, resulting in the agreed upon six terms.

Additionally, it was discovered that students with a “leave of absence” status were being deactivated. Since this is not desired, Academic Support Resources (ASR) is continuing to work with OIT to change this.

Finally, for those of you who use APLUS, please note that the email address listed in APLUS cannot be assumed as active because of the aforementioned way that data is populated.

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