Every year One Stop Student Services sends out a satisfaction survey to students served during the fall. We ask for feedback on our service standards (knowledge, efficiency, empathy, welcoming) so we can continue to improve our services to students. In 2018 we increased our satisfaction percentages in all areas. This equates to an overall 6% increase in customer service satisfaction over last year. View the One Stop 2018 satisfaction survey results infographic.
New hires
- Matt Duggan started full time with OTR as an executive office and admin specialist on Monday, December 31. He is located in 200 Fraser Hall. Matt will work with duplicate diplomas, duplicate ID resolution, and collegiate work. He was previously a student worker in OTR at both Twin Cities and Duluth.
- Gelane Firisa began work as a finance professional 2 in Classroom Technical Services (CTS) on Monday, December 10. She reports to David Crane. Prior to joining CTS, Gelane worked as a finance professional at the St. Paul extension office, and previously in finance roles for CLA.
- Daniel (Dan) Sagisser, has been hired by ASR-IT as a business/systems analyst 3 for the TADA project, effective January 14. He reports to Santiago Fernandez-Gimenez. Previously, Dan worked as a developer for CEHD.
- Liz Johnson transferred from her role as program/project specialist in OTR to the position of business/systems analyst 2 in the OCM on Monday, December 10. Liz reports to Sarah Kussow.
- Kendall Spase, ASR-IT, has moved from a business/systems analyst 2 role to a business/systems analyst 3 role with the TADA project, effective January 7. She reports to Santiago Fernandez-Gimenez.
Retirements
- Holly Johnson, Business/Systems Analyst 3 in ASR-IT, has been employed with the University since January 1997.
- Michael Leech, Plan/Engr/Software Professional 4 in CTS, has been employed with the University since June 2004.
- Raymond Troyer, Plan/Engr/Software Manager 2 in CTS, has been employed with the University since January 1999.
No comments:
Post a Comment