Sue's Update - September 2015

I appreciate everyone working through the many issues that have arisen during the last few weeks and keeping the focus on serving the students. I told the executives that the student stream would not feel the true impacts of the upgrade until fall term. However, I didn’t anticipate all of the system issues which I apologize to all of you. I usually have contingencies ready for our processes and did not plan well this time. I do appreciate the OIT staff working 24/7 for two weeks to address the problems as quickly as possible. They were relentless on trying to solve the issues and reached out immediately to Oracle, IntraSee, and GreyHeller which I appreciated. I know this was hard on all of you as well and we will evaluate and plan for registration later this fall as well as look at how we can make the start of spring flawless. Thank you for working as one University team.