ASR-IT update

IT continues with upgrade clean-up. In the first four weeks of operations after go live, we have continued to be available for issues as they have arisen. Although there have been hundreds of ServiceNow incidents and up to a 60-70 coding changes, there has been little that was ultra critical. Most items were cleaned up within days of triage, analysis, and coding. There continues to be issues with file transfers and batch jobs, but we are extra vigilant in checking and running file transfers and batch jobs that were problematic. For the most part we are nearing our standard operating procedures (SOPs) for production and support.