One Stop and the first week of the semester (Twin Cities)

One Stop and the first week of the semester
The first week of the semester proved to be extremely busy for the One Stop staff. In just the first week alone (Sept. 2-5):
2,381 calls were answered (average wait time was 3:46 minutes)
2,310 emails sent
Walk-ins

• 3,077 (STSS One Stop; HelpingU desk; Veterans Services)


• 193 (St. Paul)


• 414 (West Bank)

The top 5 CRM categories were:

• Student account (billing/payment): 698


• Financial aid (loans): 594


• Financial aid (packaging): 351


• Student Accounts (refunds): 192


• Financial Aid (Disbursement): 115